Identify basic features of Microsoft Windows editions
Given a scenario, use the appropriate Microsoft command-line tool
Given a scenario, use features and tools of the Microsoft Windows 10 operating system (OS)
Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility
Given a scenario, use the appropriate Windows settings
Given a scenario, configure Microsoft Windows networking features on a client/desktop
Given a scenario, apply application installation and configuration concepts
Explain common OS types and their purposes
Given a scenario, perform OS installations and upgrades in a diverse OS environment
Identify common features and tools of the macOS/desktop OS
Identify common features and tools of the Linux client/desktop OS
Summarize various security measures and their purposes
Compare and contrast wireless security protocols and authentication methods
Given a scenario, detect, remove, and prevent malware using the appropriate tools and methods
Explain common social-engineering attacks, threats, and vulnerabilities
Given a scenario, manage and configure basic security settings in the Microsoft Windows OS
Given a scenario, configure a workstation to meet best practices for security
Explain common methods for securing mobile and embedded devices
Given a scenario, use common data destruction and disposal methods
Given a scenario, configure appropriate security settings on small office/home office (SOHO) wireless and wired networks
Given a scenario, install and configure browsers and relevant security settings
Given a scenario, troubleshoot common Windows OS problems
Given a scenario, troubleshoot common personal computer (PC) security issues
Given a scenario, use best practice procedures for malware removal
Given a scenario, troubleshoot common mobile OS and application issues
Given a scenario, troubleshoot common mobile OS and application security issues
Given a scenario, implement best practices associated with documentation and support systems information management
Explain basic change-management best practices
Given a scenario, implement workstation backup and recovery methods
Given a scenario, use common safety procedures
Summarize environmental impacts and local environmental controls
Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts
Given a scenario, use proper communication techniques and professionalism
Identify the basics of scripting
Given a scenario, use remote access technologies
